NEXT-GENERATION UNIFIED COMMUNICATIONS FOR SMBs
Stop paying separate bills for phone lines, video conferencing, and internal chat. We consolidate your entire communication stack into one lightning-fast cloud phone hub powered by GoTo Connect—fully managed locally by our responsive support desk.
01
Take your business phone line anywhere. Flip an active, live client call seamlessly from your physical office desk phone over to the GoTo mobile app on your smartphone as you walk out the door—without dropping the line or interrupting the conversation.
02
Let advanced machine learning handle your note-taking. GoTo Connect's integrated AI automatically generates concise summaries, action items, and text transcripts of your calls and video conferences, syncing them straight to your client records.
03
You no longer need to call an expensive technician just to update your systems. Easily configure custom call flows, out-of-hours holiday routing, and automated interactive voice menus (IVRs) using a clean, drag-and-drop visual flowchart dashboard.
04
Perfect for scaling service desks or sales teams. Monitor real-time queue lengths, average wait times, and call abandonment rates via clean visual wallboards, allowing managers to optimise staff output on the fly.
01
Patient care relies on immediate access. GoTo Connect features robust Patient Management / CRM integrations. When a patient calls, their record instantly pops up on the receptionist's screen. Automated queue call-backs ensure patients don't hang up out of frustration during busy morning rushes.
02
Secure billable hours and flawless tracking. Integrated AI call transcripts simplify case file documentation, while seamless Microsoft Teams and Google Workspace integrations mean your staff can trigger client calls directly from their active calendar appointments or internal chat blocks.
03
Your team lives on site and on the road. Ditch the expensive corporate mobile contracts. By running the GoTo mobile app, your agents can place calls from their personal mobile phones while displaying your trusted, local 1300 or geographic office number to the client—safeguarding corporate brand identity.
04
Never lose a sales lead. Advanced visual queue management ensures calls are intelligently routed to the right expert first. Combined with SMS and webchat consolidation, your support desk can manage phone calls, text messages, and social media enquiries inside a single workspace.
A missed call is a missed revenue milestone. GoTo Connect operates over an industry-leading, globally redundant data architecture. Even if your physical office experiences a local power failure, a localised internet blackout, or severe weather conditions, your phone infrastructure remains completely online—automatically shifting active call queues to your remote mobile networks instantly.
01
Stay reachable through local outages, severe weather and office moves with cloud communications built to keep your customer conversations moving.
Keep exploring
Cloud Computer Company
Most Australian businesses save between 30% and 50% on traditional telco overheads by consolidating their voice, data, and video software into one single dashboard.
